Our Land with some of more than 16,000 square meters is located in Minya central government . The exact address and contact details will be shared on our release/delivery notes.
Our administrative and managerial office is located in the beautiful city of Cairo -Egypt . We are happy to welcome and host you in our office any time.
As an importer is of utmost importance for us to source from the right people. The food sector is built on trust. And Either organic superfood sector even more so. This means that we farming our goods and can get more from individuals we have made personal relationships with. Someone we know will be there with us when prices go up or down. regulations need to be implemented or when a shipment goes wrong. Our relationship must be strong – in good times and challenging times.
We only source from reliable, fast, ethical producers committed to organic and also the conventional and social as well as environmentally responsible.
The owner is living onsite, he visit the fields himself, inspect the farmers, talk to the cooperatives, visit the processing facility, and speak to the management, the quality team and the sales team. If we out source from others around us and If we feel this is a good fit along all dimensions, we make our producer and supplier go through a thorough vetting process, including all relevant certifications, until they finally approved for their first trial trade. From there on, we continue through regular visits and a careful performance assessment in terms of both: product quality, transport, service and pricing.
That depends on the product. We intend to sell and ship at least one full container of a single product.
Because we understand that requirements vary sometimes and some clients need smaller volumes, we can also stack a mixed containers (several products on one container ). However, this usually comes with extra costs.
Some expensive products, such as organic have more criteria has minimum order .
Our regular office hours are 09:00 to 18:00. If you have an urgent concern, your salesperson will happily assist you through his mobile phone after office hours or on the weekend. We want to be there for you when you need us.
And through or emails
First will be your salesperson: for new purchases but also for any questions or queries after your purchase.
For deliveries, you will be in touch with our logistics person.
Our goods are labelled according to organic regulations or minimum food labelling requirements. All of our goods are labelled neutrally. This means that neither our name nor logo nor the name or logo of our producer is on the label. Instead, we work with codes that serve the purpose of traceability.
Most of our goods are palletised. Most of our pallets are about 100cm, 120cm, 150cm. Some goods are palletised customized . This is done to economise the forwarding cost on the road to you.
If the goods come in cartons, the pallets will be wrapped in stretch plastic.
We often pack the goods in bags in an outer carton to ensure their stability. Some loads are so heavy and stable that they do not need an outer carton.
And all the shipping requirements are done customized for every client according to there own criteria.
Our standard payment term is pre-payment: at least 50% of the total Your salesperson emails you a pro-forma invoice, you pay and email us proof of payment back, and our delivery team will email you a release or delivery note.If we can get your delivery insured you can discuss payment terms with your salesperson.
No problem, we can do both. We can prepare your goods for you to pick up from our land. Or we can ship to your warehouse. Your salesperson will forward you the price we get quoted from our logistics partner. We do not add any margin on the transport cost; transport is not our business. We forward you the price we get quoted.
Your trucker must always contact our warehouse before pick-up. The contact email is on the release note we email to you. Once your trucker has requested pick-up date and time, this will be confirmed, or a different date and time will be provided to your trucker to pick up your goods from our warehouse.
Please understand that due to the high turnover we (fortunately) have; we cannot just have truckers show up unannounced to pick up a pallet or two. Please ensure your trucker always notifies our warehouse before pick-up.
